If you are interested in becoming an Authorized Dealer or Distributor, please contact our Sales Team at
To order or get a replacement part email us the following
1) Your Name
2) Model Number of the Unit
3)Part that you need

For Warranty Claim:
365/90 Day Limited Manufacturer Warranty
Limited Manufacturer Warranty – DP Audio/Video warrants to the original retail purchaser
of this product that should this product have any defect, under normal conditions, such defect(s)
will be repaired or replaced with new or reconditioned product (at the Company’s option)
without charge for a period of 90 days. This warranty only covers manufacturer defects and must
be returned to company in original condition. Proof of Purchase is required. The 1 Year limited
parts warranty gives customers the option to return the product to DP Audio/Video for repair or
replacement. Customers will be responsible for labor charges after the first 90 Days. This
warranty does not cover any costs incurred as a result of defect or any time lost. Customer is
responsible for shipping the product to DP Audio/Video, and the company is responsible for
shipping back the product to the customer. This warranty is void if company deems the unit to
have been damaged through modification, improper use, negligence, water damage, or tampering
with the Serial number and/or bar code of the unit. This warranty is a limited warranty for
repair/replacement of product if it falls under the above conditions. DP Audio/Video is never
responsible for more than the purchase price of the product. Please visit our F.A.Q section where
you will find answers to most of your questions at You can also reach
a customer service representative by calling: 1-800-240-7624. We are open Monday - Friday
9AM-5PM PST except weekends and major Holidays. DP Audio/Video strongly urges
customers to email their inquiry before calling as this will enable us to better assist you. Our
email address is: Make sure to include the model
number and brief description of the problem you are encountering.
IMPORTANT: Please contact DP Audio/Video before returning product to retailer.
Thank you for purchasing a DP Audio/Video product.

Customer is responsible for shipping the product to DP Audio Video and DP Audio Video covers the cost to ship back to customer.
Proof of Purchase with legible date of purchase from an authorized retailer is required.

Return/Repair/Replacement Instructions:
Please email us the following information:
1. Name
2. Model Number
3. Contact Number
4. Email Address
5. Date of Purchase
6. Brief description of the problem
7. Shipping Address where you want your unit to be returned.
8. Copy of the Receipt (should contain your name, model number, amount and place where you bought it.)
Please send us the receipt and the above information via email at
Fax the above information to the following number 1-866-323-2595
1-800-240-7624 Monday to Friday from 10am to 5pm PST

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